Eaton’s MD sheds light on safe and reliable operations

/ News & Interviews / Tuesday, 31 December 2019 07:50

Eaton, a diversified power management company and global technology leader in electrical systems for power quality, distribution and control, represented by its Managing Director for the Middle East Ashraf Yehia, talked to Energy Review MENA in an exclusive interview to comment on how the company is helping the oil and gas sector operate more safely and reliably.

What are the electrical solutions you offer to the energy industry?

We offer solutions for safe areas as well as hazardous areas. Mainly we offer our low-voltage and medium-voltage switchgear solution for safe areas and the low-voltage switchgear for hazardous area applications. Within the oil and gas industry, we can support the whole process area in terms of either hazardous applications or safe applications. In parallel as well we have a complete solution for lighting, junction boxes, enclosures, and UPS as well.

How does Eaton’s innovative solutions enable customers to access new reserves for exploration and recovery?

We focus on how to operate safely and to offer reliable solutions for our customers. So whether you operate in a safe area or in a hazardous area, you want to ensure that you don’t have a downtime, you want to ensure that your product is reliable and that you are not forced for any downtime or incident to happen within the side because of an ignite coming out of a product which is not secured within your operation place.

What kind of challenges do you encounter while operating in the energy sector?

Our main challenge is to maximize our reach to our customers. There are a lot of remote areas. It’s always easy to access a head office and main locations but there are a lot of remote areas and operations within the region where we believe we can add value there by offering our explosion-proof enclosure or explosion-proof lighting through a reliable connection and reliable supply to these locations.

What are your goals for 2020?

The goal is always to grow and offer the right level of satisfaction to our customers, ensure that we improve our KPIs in terms of customer satisfaction and operation KPIs as well. I trust that achieving these goals will help us grow our business and our sales because customers would love to operate with a supplier they trust and can go to whenever they need.

How important was your presence at ADIPEC this year?

We are proud of being present regularly at ADIPEC for the past 10 years. We keep growing our range of products which we presented at this event this year and always focus on trying to come with new technologies to the market related to safety. It's always a pleasure to see our customers, to meet with our end users and stay engaged with industry as well.

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